BUSINESS PROCESS IMPROVEMENT (BPI) COURSES
- For more detailed course outlines, click on the course code.
- For enquiries, call +44 (0) 1442 242929 or email us
| Code | Training Course | Duration |
|---|---|---|
| Ex 10 | AUDITING FOR BUSINESS EXCELLENCE This TWO DAY course shows the attendee how to use audit as a focused tool as part of an organization’s objectives to institute breakthrough improvement within its management systems. Audit can be an extremely powerful tool if senior management provide the support and infrastructure to ensure that the audit examines key business processes and issues and focuses on excellence. |
2 Day Delivered In Company Only |
| Ex 40 | DRIVING IMPROVEMENT THROUGH THE EFQM BUSINESS
EXCELLENCE MODEL This ONE DAY workshop is a practical presentation on the European Foundation for Quality Management (EFQM) business excellence model and how to gain maximum benefit from applying its principles. |
1 day Public Course Offering |
| Ex 41 | QUALITY COSTS
(Identifying the cost of non-Quality and doing something about it) Business performance is ultimately measured in financial terms. Despite this fundamental, Quality Costs do not generally appear in companies’ financial statements.Whether companies are implementing ISO 9001, Six Sigma, EFQM or lean principles, businesses’ effectiveness is related to the efficient use of resources such as cash. |
1 Day Delivered In Company Only |
| Ex 41.1 | IMPLEMENTING A QUALITY COST PROGRAMME Costs are always of interest to a business. What we choose to call them in a business determines how we subsequently view them. This TWO DAY course enables delegates to recognise that all costs in a business are candidates for reduction but some far more than others. As part of a continual drive for improvement of business performance, reduction in quality related costs is an important aspect of improvement. This is the context in which this quality costing course is set. |
2 Day Delivered In Company Only |
| Ex 42 | CUSTOMER SATISFACTION MEASUREMENT AND ANALYSIS This course is designed to identify customers and measure and improve the quality of service provided for them. |
2 Day Delivered In Company Only |
| Ex 45 | ROOT CAUSE ANALYSIS – Problem Identification
and Analysis This course provides the reasons for needing Root Cause Analysis (RCA), the process of applying it in a structured manner and a method for measuring its effectiveness. As a TWO DAY course, each step is both discussed and made the subject of a practical hands on workshop. It puts RCA in context within the overall process of problem analysis. |
1-2 day Public Course Offering |
| Ex 47 | THE PROCESS APPROACH –
from procedure to integrated processes via Process Mapping This TWO DAY course is designed to teach you how to restructure an existing procedure-based management system (eg. ISO 9001/ISO 14001) into a ‘process-based’ system and undertake the transition to a ‘process’ approach. The course comprises tutorials and practical workshops to illustrate the teaching points made. |
2 day Public Course Offering |