Ex 40 - DRIVING IMPROVEMENT THROUGH THE EFQM BUSINESS EXCELLENCE MODEL

Overview

This ONE DAY workshop is a practical presentation on the European Foundation for Quality Management (EFQM) business excellence model and how to gain maximum benefit from applying its principles.

Key Session Topics

• What EFQM is (and what it is not)
• Current Models Worldwide
• Key Criteria – Enablers and Results
• Leadership of the Process
• Maintaining the Process
• Understanding RADAR and the Assessment process
• Self Assessment

Benefits

An understanding of the EFQM Model and how its application could benefit your business

Who Should Attend

• Senior executives with the desire to improve business performance
• Those charged with responsibility for quality-related issues
• Those seeking to learn about improvement and excellence issues

Course Techniques

The workshop uses presentation techniques but is essentially a series of interactive discussion sessions designed to give attendees a clear focus on real quality issues in their organization.  Many case studies and examples are presented for consideration.

Follow Up

This workshop provides a base on which to develop the excellence model.  Assistance can be given to help implement the EFQM criteria in-company.