Ex 45 - SOLVING PROBLEMS USING ROOT CAUSE ANALYSIS (RCA) AND 8D METHODS

Overview

Problem solving is an essential part of the continuous improvement process, allowing companies to remove waste and improve productivity throughout the organisation. This course introduces a variety of problem solving tools and shows how Root Cause Analysis and the 8D / Global 8D approach enables problem solving teams to become more effective, accelerating the process of continuous improvement.

In the ONE DAY course, each stage is discussed and some practical applications examined.

The TWO DAY course includes extended practical workshops, allowing delegates to apply what they have learnt to a 'live problem' and develop their problem solving skills in their own working environment.

Key Session Topics

• Business Benefits of problem solving method
• Introducing the 8D methodology
• Defining the right problem and need for action
• Using Root Cause Analysis to identify the cause
  • Is/Is not analysis
  • 5 why's
  • Process Analysis
  • Fault Tree Diagrams
  • P-Diagrams
  • FMEA's
  • QFD
  • Ishikawa (fish bone) diagrams
  • Statistical techniques
• Evaluating the evidence
• Corrective action and risk analysis
• Implementation
• Measuring effectiveness
• Maintaining Continual Improvement
• Relationship to Six Sigma and the DMAIC process
• Teamwork

Benefits

• Ability to investigate complex problems using a structured approach to problem solving and continuous improvement, improving the performance of problem solving teams.
• Understanding the available tools and techniques which can be used to identify the root cause of problems, and the ability to evaluate the available evidence leading to more cost effective solutions.

Who Should Attend

Managers, supervisors and specialists who want a structured method of identifying, solving and removing the causes of operational problems.

Personnel interested in the techniques of improvement of operational efficiency and effectiveness.

Course Techniques

This is a highly structured, practical and participative series of sessions utilising presentations, case studies and teamwork to illustrate the use of the various techniques of problem solving, with particular emphasis on the key stages of RCA.

Follow Up

The workshop addresses the most common analytical processes.  Assistance with developing specific applications in-company can be provided if subsequent time is allocated to deal with these specific issues.