Ex 45 - ROOT CAUSE ANALYSIS – Problem Identification and Analysis

Overview

This course provides the reasons for needing Root Cause Analysis (RCA), the process of applying it in a structured manner and a method for measuring its effectiveness.

As a ONE DAY course, each stage is discussed and some practical applications examined.

As a TWO DAY course, each step is both discussed and made the subject of a practical hands on workshop.

It puts RCA in context within the overall process of problem analysis.

Key Session Topics

• Role of Problem Identification
• 7D,8D and other Problem Solving Models
• Focus on Root Cause Analysis
• Key steps in Root Cause Analysis
• Organizational issues
• Relationship to Six Sigma and the DMAIC process
• Measuring Effectiveness
• Maintaining Continual Improvement
• Teamwork

Benefits

• The ability to initiate a structured approach to problem solving and improvement in your own organization.
• An understanding of the quality tools to help problem identification and the ability to lead others in their use.

Who Should Attend

Managers, supervisors and specialists who want a structured method of identifying, solving and removing the causes of operational problems.

Personnel interested in the techniques of improvement of operational efficiency and effectiveness.

Course Techniques

This is a highly structured, practical and participative series of sessions utilising presentations, case studies and teamwork to illustrate the use of the various techniques of problem solving, with particular emphasis on the key stages of RCA.

Follow Up

The workshop addresses the most common analytical processes.  Assistance with developing specific applications in-company can be provided if subsequent time is allocated to deal with these specific issues.