Ex 47 - THE PROCESS APPROACH - from procedure to integrated processes via Process Mapping

Overview

This TWO DAY course is designed to teach you how to restructure an existing procedure-based management system (eg. ISO 9001/ISO 14001) into a 'process-based' system and undertake the transition to a 'process' approach. The course comprises tutorials and practical workshops to illustrate the teaching points made.

Key Session Topics

The course covers the following:

Introduction to the ‘process approach’
The concept of core and support processes
Process mapping techniques
Structuring the system
Mapping existing procedures
Objectives and performance measurement
Factors to consider in the selection of process mapping software

Benefits

Having attended the course you will be able to:

Understand what is meant by a ‘process approach’ and process mapping
Create a process map
Identify how performance and improvement measures relate to processes
Structure an existing management system around a process-based framework
Develop a road map for implementation and integration of management systems within your own organization
Develop a ‘shopping list’ of criteria for selection of process mapping software

Who Should Attend

Personnel wishing to review and improve current business processes or to convert an existing management system into one which is process-based.

Management Representatives
System Co-ordinators
Change Managers
Improvement Teams

Course Techniques

The course comprises lectures and practical workshops/illustrations. Course reference material is provided and available to keep

Follow Up

Consultancy assistance with your system integration and implementation can be provided.