| 08.30 | Introduction | The day's structure is outlined |
| 08.45 Module 1 | Background and development of ISO/TS 16949:2009 | An overview of the development of ISO/US and some customer specific requirements |
| 09.30 Module 2 | Workshop 1: Customer interfaces | This workshop explores the interaction between organizations, their customers and other interested parties |
| 10.15 Module 3 | Tutorial: Process approach to QMS | A discussion of the process approach to quality management systems adopted by ISO/TS 16949 |
| 10.45 Module 4 | Tutorial: Quality Management Principles | A review of the 8 QMP's and some actions necessary for their implementation |
| 11.15 Module 5 | Workshop 2: QMP's | An exercise in the implementation of the principles |
| 12.00 Module 6 | Tutorial: ISO/TS 16949 Requirements and interpretation | A look at some of the main requirements of the Technical Specification |
| 13.00 | - Lunch - |
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| 13.45 Module 7 | Workshop 3: Questionnaire | An exercise designed to give practice in using ISO/TS 16949 |
| 15.45 Module 8 | Tutorial: Core Tools and their application | A review of the Core Tools (APQP; FMEA; SPC; PPAP and MSA) |
| 16.30 Module 9 | Workshop 4: Auditing situations | An exercise to give experience and practice in using ISO/TS 16949 |
| 17.30 Module 10 | Tutorial: Further actions | Discussion on how to prepare for the implementation in delegates' own organization |