| Day 1 08.30 | Registration, Welcome & Introductions | |
| Quality & Quality Assurance | A common understanding of quality is developed and the concept of internal customers and a process approach is introducted | |
| Audit Management Overview | The audit process is put into the context of a business management system and the four key elements of an audit introducted namely, Planning ; Executing ; Reporting and Close out of corrective action |
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| 10,15 | ISO/TS 16949 |
Through discussion, examples and workshops, a confirmation of understanding and practical interpretation of ISO/TS 16949 is developed, including the use of supporting tools and requirements documents referenced by customers. Planning is explained so that students can understand their role in the strategic plan, covering which areas are audited and when. The main element of this section is to gain an understanding of how to produce and use checklists for audit |
Questionnaire feedback Workshop 1 |
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| Audit planning and Checklists | ||
| 12.45 | - Lunch - |
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| 13.45 | Checklists (cont'd) & Workshop 2 |
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| 15.45 | Audit Process | The process of data collection is introduced, including questioning techniques, time management and note taking |
Workshop 3 - Case Study Part 1 |
This workshop is designed to reinforce the use of checklists and suitable interviewing techniques. The case study takes the student through a simulated audit, where information has to be distilled from data and decisions taken on compliance and improvement issues |
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Nonconformity recording plus exercise | Auditors are measured on their output of which nonconformity descriptions are a major part. Students are introduced to a methodology to help produce meaningful statements that will support the aim of continual improvement |
Workshop 4 – Case Study Part 2 |
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| 19.15 | Close |
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| Day 2 08.30 | Workshop 4 - Case Study Part 2 (cont'd) | |
| Workshop 2 - Review | ||
Closing Meeting & Reporting |
The culmination of an audit is the presentation of the audit findings to the managers of the audited areas. This is mirrored in the course with a role play activity, allowing students the experience of preparing for and delivering a closing meeting in a supportive training environment. | |
Workshop 5 - Closing meeting exercise Preparation |
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| 12.45 | - Lunch - |
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| 13.45 | Workshop 5 - Closing meeting | |
| Corrective action and follow up | Without effective corrective action, the entire audit process has been a waste of time. Students are introduced to a structured corrective action process and helped to judge true effectiveness | |
| Workshop 6 - Corrective action and follow- up | ||
| Internal Audits - Pointers | Audits will support continuous improvement, but need to be employed in an environment that will respond to the information gained by the auditors. Some of these key features are discussed to help auditors implement successful audit programmes within their organization. | |
| 16,00 | Examination | |
| 16.45 | Course Review | |
| 17.00 | Close |
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