| 08.30 Day 1 | Registration | |
| 08.45 Module 1 | Welcome & Introductions | The course structure is outlined |
| Module 2 | Tutorial: Quality and Its Assurance | In order to put the use of quality management standards to good use, it is essential that you understand what ‘Quality Assurance’ is. You also need to understand the concepts of ‘process’ and ‘continual improvement’ |
| Module 3 | Icebreaker | An exercise to encourage debate about management systems issues |
| Module 4 | Tutorial: Audit Overview | A discussion of the framework of auditing, including 1st, 2nd and 3rd-party auditing to ensure a common understanding of what an audit is, terminology and standards |
| Module 5 | Tutorial: Quality Management Standards | A look at some of the main requirements of the quality standards, customer and core requirements |
| 12.45 | - Lunch - |
|
| 13.30 Module 5 | Tutorial: Quality Management Standards (cont'd) | Overview of ISO 9001/TS 16949. |
| Workshop 6 | Workshop: Audit situations | An exercise designed to give practice in using the standard. |
| Module 5 | Tutorial: Quality Management Standards (cont’d) | Overview of ISO 9001/TS 16949 and core tools |
| Module 6 | Workshop: Audit situations | Feedback session |
| Module 7 | Tutorial: Documented systems |
Overview of quality system documentation |
| Module 8 | Workshop: Quality System Documentation review |
Practice in reviewing sections of a quality manual |
| 19.00 | Close |
|
| 08.00 Day 2 Module 8 | Quality System documentation review: Feedback |
Practice in reviewing sections of a quality manual |
| Module 9 | Tutorial: Audit planning |
A discussion of the points requiring consideration in planning for the audit |
| Module 10 | Workshop: Audit planning |
Practical session designed to provide practice in developing an audit plan. |
| Module 11 | Tutorial: Checklists |
Discussion on how to effectively use checklists to assist in achieving objectives |
| Module 12 | Workshop: Preparing Checklists | Practice in developing checklists |
| 12.45 | - Lunch - |
|
| 13.30 Module 12 | Workshop Report Back – checklists | Practice in developing checklists and feedback |
| Module 13 | Tutorial: Opening Meetings | Discussion on the items that should be covered during the opening meeting |
| Module 14 | Workshop: Opening Meetings | Role play exercise in performance of opening meetings |
| Module 15 | Tutorial: Auditing techniques | Discussion on interviewing and questioning techniques |
| Module 16 | Audit Case Study 1 - Part 1 | Practical exercise simulating actual audit situations |
| Module 17 | Workshop: Non-conformity writing | First of two workshops designed to give practice in preparation of nonconformity statements |
| Module 18 | Audit Case Study 1- Part 2 (preparation | Continuation of case study |
| Module 19 | Introduction to Exam –Part 1 | Discussion on the structure and typical questions relating to the exam. |
| 18.45 | Close |
|
| Evening | Complete Exam Part 1 | Homework to try out sample exam questions |
| 08.00 Day 3 Module 18 | Audit Case Study 1 – Part 2 | Preparation and feedback on case study |
| Module 20 | Tutorial: Auditing techniques (cont'd) | Note taking, selection of samples and auditee reactions |
| 12.30 | - Lunch - |
|
| 13.15 Module 21 | Workshop: Auditing techniques | Practical exercise to discuss audit situations |
| Module 22 | Tutorial: Non-conformity writing | Discussion on how to prepare clear and concise nonconformity statements |
| Module 23 | Workshop: Non-conformity writing | Practical exercise to prepare nonconformity statements |
| Module 24 | Audit Case Study 2 - Part 1 | Preparation for role play of case study |
| Module 24 | Audit Case Study 2 – Part 1 feedback | Role play of first section of case study 2 |
| Module 25 | Audit Case Study 2 - Part 2 (preparation) | Preparation of remainder of case study |
| Module 26 | Introduction to Exam – Part 2 | Review of last night’s homework and introduction of second part of the exam |
| 18.45 | Close |
|
| Evening | Complete Exam Part 2 | Homework to try out sample exam questions |
| 08.00 Day 4 Module 25 | Audit Case Study - Pt 2 Feedback | Role play of remainder of audit case study |
| Module 27 | Tutorial : Closing Meetings | Discussion of aspects to be considered in preparation and delivery of closing meeting |
| 12.30 | - Lunch - |
|
| 13.15 Module 28 | Tutorial Reporting | Discussion of topics that may be included in an audit report and records to be kept |
| Module 29 | Workshop : Holding Closing Meeting (prep) | Practical exercise to role play closing meetings |
| Module 29 | Workshop : Holding Closing Meetings | |
| Module 30 | Workshop : Audit summary report (team discussion) | Workshop to provide practice in preparation of summary reports |
| Module 31 | Review of specimen examination papers and introduction to exam | Review of last night's homework and pointer for the exam |
| 18.45 | Close |
|
| Evening - Module 32 | Workshop : Complete summary report for | Evening work (1 1/2 hrs approx) |
| 08.00 Day 5 Module 31 | Tutorial : Follow up and corrective action | Discussion of aspects to be covered during the corrective action and close out phase of the audit |
| Module 32 | Review of specimen exam papers and intro to exam | Review of last night's homework and pointers for exam |
| Module 33 | Tutorial : First, second & third party auditing - a perspective | An overview of special considerations particularly relating to internal auditing |
| Module 34 | Workshop : Corrective Action | practical exercise in reviewing corrective action proposals |
| Module 35 | Tutorial : IRCA scheme for Auditors of Quality systems | Overview of the requirements for registration as an IRCA auditor and how this relates to IATCA |
| 12.15 | - Lunch - |
|
| 13.00 | Q&A Session and Examination Intro | |
| Examination | ||
| 15.30 | Close | Course review and finish |