| 09.00 | Welcome and Introductions |
|---|---|
| Background to and requirements of ISO 9001:2008 | |
| Workshop 1 – Questionnaire | |
| Requirements of ISO 9001 | |
| Workshop 2 - Situations | |
| 12.45 | - Lunch - |
| 13.30 | Workshop 2 (cont'd) |
| ISO 9001 Implementation and Documentation | |
| Workshop 3 – QM Principles | |
| Workshop 4 - Actions | |
| Quality System Certification | |
| 17.00 | Review and Close |