Day 1 09.00 Welcome & Introductions  
  Quality & Quality Assurance A common understanding of quality is developed and the concept of internal customers and a process approach is introducted
  Audit Management Overview

The audit process is put into the context of a business management system and the four key elements of an audit introducted namely, Planning ; Executing ; Reporting and Close out of corrective action


ISO 9001

Through discussion, examples and workshops, a confirmation of understanding and practical interpretation of ISO 9001 is developed
  Workshop 1 - Questionnaire
  Planning and Checklists Planning is explained so that you can understand your role in the strategic plan, covering which areas are audited and when. The main element of this section is to gain an understanding of how to produce and use checklists for audit. The workshop reinforces the benefits of using a checklist and introduces you to the company that will be audited during the case study.
- Lunch -
13.45 Checklists (cont'd)
  Workshop 2 - Checklists
  Audit Process The process of data collection is introduced including questioning techniques, time management and not taking.
  Workshop 3 - Case Study Introduction and Group Preparation The Construction-based case study takes the students through a simulated audit, where information has to be distilled from data and decisions taken on both compliance and improvement issues.
  Workshop 4 - Continuation of Case Study
19.15 Close  
Day 2 08.30 Workshop 4 Case study feedback There are role plays of audit interviews and the feedback to the decisions taken by the students in teams is managed by the tutor to help 'calibrate' students to gain a practical interpretation of the requirements and an improved awareness of how to deal with situations that occur during an audit.
  Nonconformity recording Auditors are measured on their output of which nonconformity descriptions are a major part. You are introduced to a methodology to help produce meaningful statements that will support the aim of continual improvement.
  Closing Meeting and reporting The culmination of an audit is the presentation of the audit findings to the managements of the audited areas. This is mirrored in the course with a role play activity, allowing students the experience of preparing for and delivering a closing meeting in a supportive training environment.
  Workshop 5 - Closing Meeting preparation
- Lunch -
13.30 Workshop 5 - Closing Meeting
  Corrective action and follow-up Without effective corrective action, the entire audit process has been a waste of time. Students are introduced to a structured corrective action process to help judge that real effective corrective action has been achieved.
  Workshop 6 - Corrective action and follow-up
  Internal Auditors - pointers Audits will supportcontinuous improvement, but need to be employed in an environment that will respond to the information gained by the auditors. Some of these key features are discussed to help auditors implement successful audit programmes within their organisation.
16.45 Course review  
17.00 Close