Day 1 08.30 Registration   
08.45 Module 1: Welcome and Introductions The course is designed to follow the stages in a live audit, including simulated audit interviews and role play closing meetings
  Module 2: Quality and Its Assurance A common understanding of quality is developed and the concept of internal customers and a process approach is introduced.
  Module 3: Icebreaker Exercise  
  Module 4: Audit Overview The audit process is put into the context of a business management system and the four key elements of an audit introduced: Planning ; Executing ; Reporting and Close out of corrective action.
  Module 5: Quality Management Standards

Through discussion, examples and workshops, we develop an understanding and practical interpretation of ISO 9001:2008.

Included in this topic is a discussion on the 8 Quality Management Principles incorporating the ‘process approach’ and the Standard’s concept of Plan, Do, Check, Act.
12.30
- Lunch -
13.15 Module 5: Quality Management Standards (cont’d)
  Module 6: Audit Situations (preparation and feedback)
  Module 7: Documented Systems  
  Module 8:  Quality System Review (preparation and feedback)
17.45 Close for the day  
Day 2 08.30 Module 9 : Audit Planning Strategic audit planning is discussed to allow auditors to identify their overall approach to the audit, how they will ensure that all areas of the organization and the Standard have been adequately addressed, and the time that will be required to fully evaluate a management system
  Module 10: Audit Planning  (preparation and feedback)
 

Module 11: Checklists

Each auditor on the team must understand how they will undertake their part of the audit, and the checklist is a tactical tool allowing the auditor to plan the gathering of information for those areas to which they have been assigned

As this topic is such a key aspect of an audit, both the theory and practice are examined in open discussion and workshop exercises
 

Module 12: Preparing Checklists (preparation and feedback)
  Module 13: Opening Meeting The opening meeting sets the scene and tone of the audit.  The conduct of this meeting is discussed in order to allow the lead auditor to demonstrate a planned and efficient approach
12.30
- Lunch -
 
13.15 Module 14: Opening Meetings (prep & feedback)  
  Module 15: Auditing Techniques The audit process involves the gathering of information in order for decisions to be taken on the effectiveness of the management system.  Through tutorials and case studies the auditor is trained in questioning techniques, the examination of data and reasoning skills in order to achieve a realistic conclusion as to how effective the management system is in practice
 

Module 16: Case Study 1- Part 1 (prep & feedback)
 

Module 17: Nonconformity Writing – Part 1 (prep & feedback)
  Module 18: Case Study 1 – Part 2 (preparation)
  Module 19: Introduction to Examination – Part 1  
18.15 Close for the day  
Day 3 08.30 Module 18: Case Study 1 Part 2 (prep cont’d and feedback) Tutor led discussions on the findings from case study 1 and workshop 7 help to reinforce the practical interpretation of the Standard and highlight the necessary practical skills for successful interview techniques
  Module 20: Auditing Techniques (cont’d)
  Module 21: Auditing Techniques (prep & feedback)
12.30
- Lunch -
 
13.15 Module 22: Nonconformity Writing Auditors are measured on their output of which nonconformity descriptions are a major part.  Students are introduced to a methodology to help produce meaningful statements that will support the aim of continual improvement
  Module 23: Nonconformity Writing – Part 2 (preparation and feedback )
  Module 24 : Case Study 2 - Part 1 (prep & feedback) This case study pulls together the aspects of developing checklists and interviewing techniques; thus, providing an opportunity for students to plan for and interview members of the organization’s management during role play.  By collecting evidence, students can base their conclusions on objective data as to whether or not any problems exist with the organization’s management system
  Module 25: Case Study 2 - Part 2 (preparation)
  Module 26: Introduction to exam – Part 2  
18.15 Close for the day  
Day 4 08.30 Module 25: Case Study 2 (feedback)  
  Module 27: Closing Meeting The culmination of an audit is the presentation of the audit findings to the managers of the audited areas.  This is mirrored in the course with a role play activity, allowing students the experience of preparing for and delivering a closing meeting in a supportive training environment
  Module 28: Reporting
 

Module 29: Introduction to Workshop 9 - Closing Meeting (preparation)

 This role play exercise provides students with an opportunity to experience delivering their conclusions to managers with differing management styles
12.30
- Lunch -
13.15 Module 29:  Closing Meeting (preparation, conducting, feedback)
  Module 30: Follow-Up and Corrective Action Without effective corrective action, the entire audit process has been a waste of time.  Students are introduced to a structured corrective action process and helped to judge true effectiveness
  Module 31: Review Specimen Exam and introduction to exam  
  Module 32: Summary Report (team discussion)  
18.00 Close for the day  
Day 5 08.30 Module 33: First, Second and Third Party Audits: A Perspective Audits will support continuous improvement, but need to be employed in an environment that will respond to the information gained by the auditors.  Some of these key features are discussed to help auditors implement successful audit programmes within their organization
  Module 34: Corrective Action (prep & feedback) Audits provide an opportunity for organizations to identify weaknesses within their systems and effectively correct them.  It is important for auditors to understand how to judge effectiveness of corrective action and examples of good and poor actions are discussed.
  Module 35: Certification Programme for Auditors of Quality Systems Requirements for becoming a certified auditor are discussed
  Question and Answer session and Examination Introduction  
10.15 Examination  
12.30 Course review and close