icon-qualityTL 9000 Quality System Implementation R 5.5/5.0 (QuEST sanctioned)


This in-house QuEST sanctioned training course is structured to provide organisations with a road map for successful TL 9000 implementation and compliance. This interactive and practical course is essential for anyone who is a telecommunications industry supplier, or is planning to become one. All attendees must have completed the TL 9000 R5.5 Requirements course and the TL 9000 R5.0 Measurements overview (and Registrar auditors must also complete the associated examinations for each).

TL 9000 Course Objectives

Upon completion of our course, delegates will be able to follow the steps necessary for successful implementation of TL 9000 quality system requirements and measurements.

Key Skills / Learning Objectives

Through the combination of interactive tutorials and dynamic learning activities, our workshop will enable the delegates to:

  • Interpret the requirements and measurements of TL 9000 and how they apply to industry processes.
  • Develop an implementation strategy for TL 9000
  • Apply the handbooks for requirements and measurements effectively

TL 9000 Course Outline

  • Introduction to the QuEST Forum and its purpose.
  • Overview and benefits of TL 9000 and its relationship to ISO 9001
  • Analysis of TL 9000 requirements and measurements
  • Implementation strategy and project management including:
    • Determining scope
    • Registrar selection
    • Deciding applicable measures
    • Gap analysis
    • Phased approach for successful implementation
    • Impact on procedures, plans and records
  • The effective use of TL 9000 measurements
  • Implementation obstacles, challenges and drivers
  • Registration process and options
  • Sources of information and further development

A prior knowledge of ISO 9001 is strongly recommended.

Who Should Attend?

  • Those who will be involved in the implementation of TL 9000 e.g. Quality Managers, consultants, implementation and management team members, process owners.
  • Internal auditors and ISO 9001 trained auditors wishing to expand their knowledge.

Booking and TL 9000 Course Fees

Fees include:

  • Delegate workbook, including reference information
  • Training provided by qualified and experienced tutors with extensive practical management auditing experience across a variety of manufacture and service industries
  • Lunch and refreshments during the day
  • Certificate verifying attendance and completion of course

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