BUSINESS PROCESS IMPROVEMENT (BPI) COURSES
- For more detailed course outlines, click on the course code.
- For enquiries, call +44 (0) 1442 242929 or email us
| Code | Training Course | Duration |
|---|---|---|
| Ex 10 | AUDITING FOR BUSINESS EXCELLENCE This TWO DAY course shows the attendee how to use audit as a focused tool as part of an organization’s objectives to institute breakthrough improvement within its management systems. Audit can be an extremely powerful tool if senior management provide the support and infrastructure to ensure that the audit examines key business processes and issues and focuses on excellence. |
2 Day Delivered In Company Only |
| Ex 41 | QUALITY COSTS
(Identifying the cost of non-Quality and doing something about it) Business performance is ultimately measured in financial terms. Despite this fundamental, Quality Costs do not generally appear in companies’ financial statements.Whether companies are implementing ISO 9001, Six Sigma, EFQM or lean principles, businesses’ effectiveness is related to the efficient use of resources such as cash. |
1 Day Delivered In Company Only |
| Ex 41.1 | IMPLEMENTING A QUALITY COST PROGRAMME Costs are always of interest to a business. What we choose to call them in a business determines how we subsequently view them. This TWO DAY course enables delegates to recognise that all costs in a business are candidates for reduction but some far more than others. As part of a continual drive for improvement of business performance, reduction in quality related costs is an important aspect of improvement. This is the context in which this quality costing course is set. |
2 Day Delivered In Company Only |
| Ex 42 | CUSTOMER SATISFACTION MEASUREMENT AND ANALYSIS This course is designed to identify customers and measure and improve the quality of service provided for them. |
2 Day Delivered In Company Only |
| Ex 45 | SOLVING PROBLEMS USING ROOT CAUSE ANALYSIS (RCA) and 8D-G8D Methods Problem solving is an essential part of the continuous improvement process, allowing companies to remove waste and improve productivity throughout the organisation. This course introduces a variety of problem solving tools and shows how Root Cause Analysis and the 8D/Global 8D approach enables problem solving teams to become more effective, accelerating the process of continuous improvement. |
1-2 day Delivered In Company Only |
| Ex 47 | THE PROCESS APPROACH -
from procedure to integrated processes via Process Mapping This TWO DAY course is designed to teach you how to restructure an existing procedure-based management system (eg. ISO 9001/ISO 14001) into a ‘process-based’ system and undertake the transition to a ‘process’ approach. The course comprises tutorials and practical workshops to illustrate the teaching points made. |
2 day Delivered In Company Only |