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TL 9000 training TL 9000 TELECOMMUNICATION MANAGEMENT SYSTEMS

  • For detailed course outlines, click on the course title
  • All public courses can also be presented in-house
  • For enquiries, call +44 (0) 333 123 9001 or contact us

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Excel Partnership is now part of Bywater Training Limited.
TL 9000 RELATED TRAINING COURSES
Organisational Need Training Course Duration
STRATEGIC
where you need to understand the concept and requirements of the Standards

TL 9000 REQUIREMENTS R5.5 PRESENTED PRE-REQUISITE TRAINING
QuEST sanctioned, this course is a pre-requisite to the 3-day TL 9000 Auditing or Implementation course and is run independently or as part of a set of 5-day QuEST sanctioned training course. Auditors and implementers will be introduced to the additional TL 9000 requirements and how they link to an organisation's business system. (BE90)

TL 9000 MEASUREMENT R5.0 PRESENTED PRE-REQUISITE TRAINING
QuEST sanctioned, this course is a pre-requisite to the 3-day TL 9000 Auditing or Implementation course and is run independently or as part of a set of 5-day QuEST sanctioned training course, introducing the TL 9000 measurement set and how it can be used to improve a company's performance. (BE91)

AN INTRODUCTION TO A TL9000 QUALITY MANAGEMENT SYSTEM (Non QuEST sanctioned)
For those involved in the implementation or running of TL9000 within their organisation, this programme is structured to provide an introduction to TL9000, the additional requirements and measurements and the QuEST Forum. (BE95)
1 Day
Delivered In-house only







1 Day
Delivered In-house only







1 Day
Delivered In-house only

PROJECT LEADERSHIP
where you are responsible for assessing the applicability of the Standards to your business and will oversee its implementation and continuous improvement

 METRICS WORKSHOP (Non QuEST sanctioned)
An intensive interactive workshop customised to your needs, based on the additional TL 9000 requirements, an overview of the metrics set, a review of those applicable to your activities and the implementation of a metrics programme, including data submission as part of the QuEST requirements. (BE94)
2 Days
Delivered In-house Only
IMPLEMENTATION
where you are responsible for conducting a self-assessment of the organisation and implementing a management system based on the findings		 TL 9000 QUALITY MANAGEMENT SYSTEM IMPLEMENTATION R5.5/R5.0
QuEST sanctioned and designed for Telecommunication Industry providers or suppliers who wish to become TL9000 registered, this course presents the steps necessary for the successful implementation of the TL 9000 requirements and measurements. (BE93)
3 Days
Delivered In-house Only
MONITORING
where you are responsible for auditing your organisation's internal management system

TL 9000 QUALITY MANAGEMENT SYSTEM AUDITING R5.5/R5.0
QuEST sanctioned and designed to bridge the gap between ISO 9001 and the additional requirements of TL 9000 and the associated metrics, the course delivers an auditor's perspective of TL 9000. Modules cover the metrics requirements and examine how a company's approach to these can be assessed. (BE92)
3 Days
Delivered In-house only

IMPROVEMENT
where you are responsible for identifying business improvement opportunities and implementing continuous improvement processes

THE PROCESS APPROACH - From Procedure to Integrated Process via Process Mapping
Focuses on how to restructure an existing procedure-based management system (eg. ISO 9001/ISO 14001) into a 'process-based' system and undertake the transition to a 'process' approach. (BE47)
2 Days
Delivered In-house Only

Practical on-site auditor training is available for those having attended an auditor course where participants conduct real audits supported by an experienced auditor, who not only ensures that the audit is conducted professionally, but also provides individual feedback and coaching to develop the auditor's personal skills allowing them to more rapidly achieve proficiency.