This TWO-DAY course provides you with a thorough understanding of the ISO 9000 standards - both their value and limitations - how they may be interpreted and how they can be effectively applied to your organization.
Specific in-house courses are available for the service sector and constructions industry, together with a 3-day combined implementation and documentation course.

Key Session Topics

  • Background and essential content of the ISO 9000 series of standards
  • The 'value' of a Quality Management System
  • Planning the implementation programme:
    • Cost considerations
    • Benefits of implementation
    • Total quality initiatives / ISO 9004 relationships
    • Timescales and resources that will be required
    • Policy objectives and target setting
    • Documentation methods
  • Preparing for the registration process:
    • Selecting the Certification Body
    • Planning and managing the assessment and registration process

Who Should Attend

Personnel responsible for or wishing to learn about the requirements and implications of implementing and auditing a Quality Management System.

Benefits you will gain

The knowledge to allow you to undertake a self-assessment and then start the implementation process within your own company. Develop the ability to identify value added activities to produce a cost effective quality system.

Course Techniques

Using lectures, interactive role-play, workshops and case studies, you will gain a thorough understanding of the ISO 9000 standards and the setting of objectives and targets. Group work allow interaction and feedback from other course participants.
Reference information is available to keep.


Consultancy assistance with delegates' quality system implementation programmes can be provided.

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