This ONE-DAY course introduces the delegate to auditing as a powerful management tool in establishing how effective an organization is in controlling the quality variable. The course focuses on audit best practice regardless of the criteria applicable. The objective of an audit is not fault finding, but rather to identify opportunities for improvement.

Key Session Topics

  • The interrelationship between business, good management practice and other common criteria.
  • Undertaking an effective quality management system audit against those criteria important to the business.
  • Planning the audit: resources and timings; use of checklists.
  • Managing the audit; selection of audit teams.
  • Evaluating the significance of audit findings.
  • Improving communication skills in the presentation of audit reports.
  • Driving continual improvement with audit.


  • Increased understanding of the process audit principles and ability to objectively assess the compliance of an organisation.
  • Develop more effective auditing techniques, improve evaluation and communication skills, develop more professional reporting and increase your ability to implement corrective action programmes.

Who Should Attend

  • Those wishing to undertake internal audits.
  • Managers, whose departments will be audited, to help them appreciate the benefits that structured audits can bring.

Course Techniques

Theory is combined with case studies and practical interactive workshops on auditing systems and techniques, thus providing attendees with the opportunity to practise their skills during simulated audits.  Reference information is available to keep.


Attendees' subsequent in-house audits can be supervised to give practical on-site training.

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