An interactive TWO DAY course based on workshops and case studies to provide auditors with the skills to plan, execute, report and positively follow-up corrective action for internal audits. The course is designed to follow the stages in a live audit, including simulated audit interviews and role play closing meetings.

This course introduces the delegate to auditing as a powerful management tool. Through practical workshops and simulated audit interviews, you learn how to conduct effective process audits within your organization. You also learn how to plan, structure and conduct an internal audit, including the evaluation of effective corrective action.

The course is certified by IRCA (The International Register of Certificated Auditors)  (ref: 17179) and a certificate is issued on completion of the course providing only part of the training requirement for certification with IRCA.

Key Session Topics

  • The interrelationship between ISO 9001, TQM and Good Management Practice.
  • Understand the 8 Quality Management Principles and how to measure their application and effectiveness.
  • Undertaking an effective Quality Management System Audit against ISO 9001.
  • Producing an internal audit programme.
  • How to plan a process based audit: resources and timings; use of checklists
  • Evaluating the significance of audit findings
  • Improving communication skills in the presentation of audit reports
  • The assessment of continual improvement programmes - their planning, monitoring and results.
  • The evaluation of data collection and analysis systems, including customer satisfaction, goal achievement and process monitoring.


  • Increased understanding of the ISO 9001 process audit principles and ability to objectively assess the compliance of an organisation.
  • Develop more effective auditing techniques, improve evaluation and communication skills, develop more professional reporting and increase your ability to implement corrective action programmes.
  • Develop continuous improvement that provides on-going future benefits to your company’s growth and success.

Who Should Attend

  • Those wishing to undertake internal audits.
  • Managers, whose departments will be subject to these audits, to help them appreciate the benefits that structured audits and the resultant corrective action can bring.

Course Techniques

Theory is combined with case studies and practical interactive workshops on auditing systems and techniques, thus providing attendees with the opportunity to practise their skills during simulated audits. This practical emphasis, along with high tutor to delegate contact hours, allow a substantial degree of individual guidance and tuition. Evening work groups prepare responses to a case study. Reference information is available to keep.


Attendees' subsequent in-house audits can be supervised to give practical on-site training in addition to consultancy support to identify and progress improvements

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