ISO 9001:2008 Internal Auditor Refresher Course

Very thorough course and exceptionally well delivered. Notes were very easy to use and the case study excellent, all of which made the topic very accessible~ RLA Group Ltd

Overview

Offered as an In-house programme, this interactive and practical course is designed to refresh delegates' skills in auditing Quality Management Systems (QMS) in order to:

• Enhance effective auditing techniques and review supportive documentation
• Refresh skills to assess the compliance of an organisation
• Update on audit best practice principles

Course Objectives

This in-house course will equip delegates with current knowledge of the requirements and principles of ISO 9001, providing quality practitioners and systems auditors with a refreshed outlook to perform internal QMS audits.

Key Skills / Learning Objectives

Through the combination of interactive tutorials, practical workshops and case studies following the stages in a live audit, our course will enable the delegates to:

• Acknowledge the interrelationship between business, good management practice and other common criteria.
• Measure the application and effectiveness of the QMS against those criteria important to the business.
• Plan and manage an effective QMS audit against ISO 9001 and evaluate the significance of audit findings.
• Present audit findings and assess continual improvement programmes.

Practical workshops are designed to reinforce the discussions and topics. This style of delivery makes the course both memorable and enjoyable for participants, ensuring long-term learning.

Course Outline

Reviewing the interrelationship between ISO 9001, TQM and Good Management Practice

• Auditing skills and techniques:
• Planning - use of checklists, resources and timing
• Selection of audit teams
• Interviewing and evaluation of information and findings
• Observation - objective evidence
• Evaluating the significance of nonconformities
• Communicating and presenting audit reports
• Corrective actions and effective follow-up programmes
• Effective improvement - planning, monitoring and results
• The evaluation of data collection and analysis systems, including customer satisfaction, goal achievement and process monitoring
• Sources of information and further development

Tutored Audits - Following the course, participants have an opportunity for further development for their subsequent in-company QMS audits to be observed and tutored to provide practical on-site training.

Who Should Attend?

• Those responsible for undertaking internal audits who wish to refresh or enhance their auditing techniques.
• Managers, whose departments are subject to these audits, to help them appreciate the benefits that structured audits and the resulting corrective action can bring.
• Senior managers who have to evaluate the outcome of internal QMS audits and who have responsibility/authority to improve the effectiveness of the QMS.

Booking and Course Fees

Delegates successfully completing the course will be awarded an IRCA registered certificate.

Fees include:

• Student Manual, including substantial reference information
• Training provided by qualified and experienced tutors with extensive practical management auditing experience across a variety of manufacture and service industries
• Certificate verifying attendance and completion of course

This course is for delivery in-house only. Offering better value for money, in-house training can be customised and designed to meet specific individual and company needs.

Please contact us to discuss your in-house requirements.

More Information

Training course description in PDF
ISO 9001 course dates and venues
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