TL 9000 - TL 9000 quality system training, Telecommunications industry

Excel Partnership provides full TL 9000 quality system training services and TL 9000 training courses within the UK which includes a significant proportion of TL 9000 quality system training, case study programmes and simulation exercises for the telecommunications industry.

The TL 9000 quality system training is designed to provide the telecommunications industry an understanding of the requirements and the impact and benefits a TL 9000 quality system training based system can bring to your telecommunications organization.

TL 9000 quality system training

Ex 90 - TL 9000 Requirements Presented Pre-requisite Training

Overview

This ONE DAY programme, which is part of a 5-day QuEST sanctioned training course, may be taken as an independent class. It provides an interactive learning environment for the TL 9000 requirements for auditors and implementers. It is a pre-requisite to the 3-day TL 9000 Auditing or Implementation course.

The programme is structured to show what the additional requirements are and where they fit into the business process life cycle. Step-by-step you'll learn how to interpret and understand the specific requirements of TL9000. In addition, the responsibilities that exist in the supplier-customer relationship will be explored through dynamic learning. Workshops and exercises are designed to ensure that, through discussion with your tutor you develop an understanding of how TL 9000 relates to your management system.

There is an optional exam (except for third party auditors) to demonstrate knowledge and comprehension of the TL 9000 requirements for which an additional QuEST fee is charged.

Key Session Topics

  • Introduction to the QuEST Forum and its purpose
  • What is TL 9000?
  • TL 9000 lnks to the Business Management Process (BMP)
  • Where the additional requirements fit into the BMP
  • A review of all the requirements

Benefits you will gain

  • An understanding of the additional TL 9000 Requirements and how they link to your organisation's business system
  • An ability to look at your business with a process focus

Who Should Attend

  • Implementation team members
  • Internal auditors
  • ISO 9001-trained auditorswishing to expand their credentials
  • Third party auditors needing a full knowledge of TL 9000 requirements. (This is part of the body of knowledge required to be qualified as a TL 9000 third party auditor).

Follow-Up

Either attendance on an Implementation or Auditing course or assistance can be provided through consultancy support for developing your management system or helping to establish your measurement system

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